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TTEC Announces New Customer Service Center in KC Region

by Addie Linn | May 13, 2021

Congratulations to our partners in Overland Park on TTEC Holdings, Inc.’s announcement to locate a new customer service center. The company will operate with a blended workforce of on-site and remote, and this new location will serve as a hub for its 450 new jobs. TTEC’s new customer service contact center will use its innovative AI-enabled learning and performance program to rapidly train new employees as property and casualty insurance agents.

“Our people are our most valuable assets and are a primary driver of the phenomenal results we experienced over the past year,” said Trevor Forrester, vice president of global operations at TTEC. “What makes Kansas City such an attractive location for TTEC is the thriving technology scene, its cultural diversity, and its focus on education. We are thrilled to be opening a new location in Overland Park and are committed to making these jobs as accessible as possible to a diverse talent pool who will undoubtedly add to TTEC’s exceptional employee culture.”

TTEC, which Forbes ranked No. 24 on its Best Employers for Veterans list, has pledged to hire 1,000 veterans annually, encouraging veterans and military residents to apply to the open positions. TTEC hopes to provide these heroic servicemen and women with the career and growth opportunities they, and their families, truly deserve.

The Kansas City Area Development Council was proud to partner with the following organizations in attracting TTEC Holdings, Inc., to the KC region:

Overland Park Chamber of Commerce & Economic Development Council
Kansas Department of Commerce 
Occidental Management
Kansas Gas Service
Kansas Workforce Partnership
Johnson County Community College
Kansas City Veteran Coalition 
Association of Customer Contact Professionals (ACCP)


About TTEC Holdings, Inc.
TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience-as-a-Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step along the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more, visit us at ttec.com

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