Contact Centers
Kansas City affords some of the
key attributes that attract contact centers to the KC region--basic, fundamental factors that reflect a way of life and are not susceptible to change.
- The central time zone makes it easier to staff call centers to meet the needs of both East and West Coast callers.
- The vaunted Midwestern work ethic lets companies expect and get higher productivity.
- A well-educated population provides an easily trainable labor pool.
- Low-cost commercial and residential real estate attracts call center facilities as well as workers.
- The accent-free Midwest speech is a plus for companies that want their customer service representatives to be understood.
- The Association of Customer Contact Professionals is an active business-to-business networking group.
- The area community colleges offer excellent flexible training programs.
The existing presence of contact centers in the KC region is yet another asset leading to our recruitment successes.
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