In this section:


SHARED SERVICES



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#1 Best City for Remote Workers
Due to COVID-19, many workers are stuck in their home offices. KC is the place to be according to FinanceBuzz. Cost of living, WiFi speed, delivery options, parks per capita, proximity to the airport, affordable homes on the market and more secured the ranking.
FinanceBuzz, August 2020.

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Top City for Net Migration 
KC continued to soar in 2020 rankings by being named a top five city in biggest gains for net migration in a LinkedIn Workforce Report. The study was measured by location changes on LinkedIn where patterns are shown of people fleeing the high cost of living coasts for cities like KC.
LinkedIn, October 2020

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Best Business Climate
KC ranked among the top cities with the best business climate (large) by Business Facilities in the 16th Annual 2020 Metro Rankings Report.
Business Facilities, August 2020

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Jill_Color_0730_web

Jill McCarthy

Senior Vice President | Corporate Attraction
816.591.1834
With more than 25 years of experience, Jill leads the business development team.

Shared Services & Operational Centers

Of other major metropolitan areas in the U.S., Kansas City has created the third most white-collar jobs – growing 25.3% since 2012. It is no surprise that some of the most recognizable names have shared services, operation centers or headquarters growing in KC, including: Cerner Corp., ChowNow, Clyde & Co, Garmin, Hallmark, Littler, Lockton Companies and TrueAccord. The common thread connecting each of these companies in KC has been the excellent value each derived from a talented and deep workforce along with diverse operating environments.

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KC Financial, Professional & Business Services Jobs
262,000
Bureau of Labor Statistics, 2020 SAE

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KC Location Advantages

Well-Educated Workforce

The Kansas City area provides employers with a highly educated labor force with 36.5% of the population possessing a four-year degree — more than 4% higher than the U.S. average. Kansas City is a destination for the highly educated. While the Kansas City metro population 25-years and older has increased 10.3% in the past 10 years, the population of highly educated individuals has grown at a much faster rate, 27.5%. Moreover, the educated foreign-born population in the Kansas City region has grown 39.8% (+10,787) in the past 10 years. 


Low-Cost with High-Value

Kansas City is consistently ranked among the most affordable major markets in which to live and operate a business. The KC area offers the kind of livability that draws in professionals - affordable and accessible with a growing job market hungry for talent. The KC market is advantageous for businesses due to wages, taxes and other operational costs being more favorable than other regions in the U.S.


Options

With two states, 18 counties and 50 plus communities, Kansas City gives executives something all consumers crave—choice. Two state tax structures, double the incentive programs and urban and suburban location options. All offered in one market—OneKC.


Real Estate Ready Market

Greater Kansas City offers a variety of buildings and sites that are excellent opportunities. A selection of aggressively priced commercial office space options—including former plug-and-play contact center facilities—helps enable a timely facility acquisition and operational start-up.


Network Infrastructure

KC is the most connected region in the U.S. With over 5.5 million miles of fiber deployed, businesses and residents maintain a robust connectivity anywhere. Currently KC has digital partnerships with Amazon Web Services, Cisco, Google Fiber, Sprint and Unite Private Networks. The accessibility to the internet exchange point at 1102 Grand—one of seven carrier hotels in the United States—along with all network carriers ensures minimal data latency and immediate access to corporate entities and customers around the world.


Location

KC’s central location in the U.S. makes it easier to provide client assistance, internal company support and customer service opportunities to both coasts. Don’t forget the vaunted Midwestern work ethic that lets companies expect and get higher productivity. Air travel is also easier, with daily non-stop flights to Seattle, New York, San Francisco/Bay Area, Washington, D.C. and 48 other North American and European destinations from Kansas City International Airport. Kansas City enjoys one of the lowest-cost air travel markets in the country.


Workforce Pipeline

Human capital is one of the key drivers of economic competitiveness. The Kansas City region recognizes the importance of redefining the workforce of the future through education. KC area schools provide a depth of talent to regional businesses. There are substantial education innovation building blocks across Kansas City offering extensive K-12 programming around career exploration, STEM, and industry-relevant credentials. There are 27 universities and colleges in the KC region, together these institutions graduate approximately 34,000 students into the workforce each year, and work hard to retain these exceptional graduates in the KC region.

 

Labor Snapshot

The diverse and well-balanced economy, network infrastructure and skilled workforce of KC makes it attractive to shared services and operational centers. Explore the labor snapshots below to better understand the KC workforce advantage.

*Click below to expand for occupational data

Management Occupations

Occupation  2020 Employment  2020 KC Concentration Compared to National Average  2020 Median Wage 
 TOTAL Management Occupations  57,030   97%  $104,840 

General & Operations Managers

 19,650   113%  $90,170 

Marketing Managers

 1,430   71%  $131,760 

Sales Managers

 3,100   107%  $133,190 

Administrative Services Managers 

 2,000   88%  $96,810 

Computer & Information Systems Managers 

 3,823*   119*  $132,500 

Financial Managers 

 4,070  84%  $132,990 

Human Resources Managers 

 1,050   91%  $119,050 

Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2020.
*Data from JobsEQ Q3 2020.

Business and Financial Occupations

Occupation  2020 Employment  2020 KC Concentration Compared to National Average  2020 Median Wage 
TOTAL Business & Financial Operations Occupations 75,240  121%  $69,490  

Buyers & Purchasing Agents

3,450   111%  $64,130  

Claims Adjusters, Examiners & Investigators

3,640   171%  $71,780 

Compliance Officers

2,650   109%  $66,630  

Cost Estimators

2,260   145%  $72,710  

Human Resources Specialists

5,660   118%  $59,840  

Logisticians

1,060   78%  $64,660  

Management Analysts

6,810   125%  $86,770  

Training and Development Specialists

2,670   113%  $60,640  

Market Research Analysts & Marketing Specialists

5,730   112%  $62,380  

Project Management Specialists and Business Operations Specialists, All Other

11,6600   109%  $80,130  

Accountants and Auditors

12,050   127%  $67,490  

Credit Analysts

1,050  196%  $59,260  

Personal Financial Advisors

2,200   136%  $80,400  

Insurance Underwriters

1,560   207%  $75,290  

Loan Officers

2,620  114%  $70,730  

Tax Examiners, Collectors & Revenue Agents

1,790   454%  $43,260  

Financial and Investment Analysts, Financial Risk Specialists and Financial Specialists, All Other

3,000  88%  $77,510  
Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2020.

Computer and Mathematics Occupations

Occupation  2020 Employment  2020 KC Concentration Compared to National Average  2020 Median Wage 
TOTAL Computer and Mathematical Occupations 47,450   140%  $81,260  

Computer Systems Analysts

6,440   151%  $74,420  

Information Security Analysts

1,400   137%  $87,640  

Computer Programmers

1,630  123%  $82,790  

Software Developers and Software Quality Assurance Analysts and Testers

15,580   142%  $95,540  

Web Developers and Digital Interface Designers

1,740   150%  $73,310  

Database Administrators and Architects

1,510   152%  $84,190  

Network & Computer Systems Administrators

4,120   164%  $82,570  

Computer Network Architects

2,420   205%  $93,350  

Computer User Support Specialists

6,380   135%  $52,070  

Computer Network Support Specialists

1,690   124%  $59,110  

Computer Occupations, All Other

2,650   99%  $93,770  
Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2020.

Legal Occupations

Occupation  2020 Employment  2020 KC Concentration Compared to National Average  2020 Median Wage 
TOTAL Legal Occupations 9,300   109%  $66,270  

Lawyers

4,530   95%  $113,040  

Paralegals & Legal Assistants

2,619*   111*  $49,340  

Legal Secretaries and Administrative Assistants

690  58%  $53,600  
Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2020.
*Data from JobsEQ Q3 2020.

Sales and Related Occupations

Occupation  2020 Employment  2020 KC Concentration Compared to National Average  2020 Median Wage 
TOTAL Sales and Related Occupations 98,590   101%  $31,850  

First-Line Supervisors of Non-Retail Sales Workers

1,610   90%  $68,400  

Advertising Sales Agents

1,380   170%  $58,760  

Insurance Sales Agents

4,870   160%  $52,130  

Securities, Commodities & Financial Services Sales Agents

4,090   125%  $87,350  

Sales Representatives, Services,Except Advertising, Insurance, Financial Services and Travel

10,020   138%  $60,460  

Sales Representatives, Wholesale & Manufacturing, Technical & Scientific Products

2,240   105%  $78,600  

Sales Representatives, Wholesale & Manufacturing, Except Technical & Scientific Products

10,460   110%  $66,010  

Telemarketers

470  54%  $32,450  
Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2020.

Office and Administrative Support Occupations

Occupation  2020 Employment  2020 KC Concentration Compared to National Average  2020 Median Wage 
TOTAL Office & Administrative Support Occupations 141,540   103%  $38,700  

First-Line Supervisors of Office and Administrative Support Workers

9,830   93%  $60,610  

Bill & Account Collectors

1,830   111%  $39,960  

Billing & Posting Clerks

3,070   93%  $40,400  

Bookkeeping, Accounting & Auditing Clerks

10,520   98%  $42,750  

Payroll & Timekeeping Clerks

1,170   118%  $48,730  

Customer Service Representatives

25,060   119%  $36,900  

File Clerks

950   140%  $32,710  

Interviewers, Except Eligibility & Loan

2,530   197%  $36,650 

Loan Interviewers & Clerks

2,170   144%  $42,370  

New Accounts Clerks

820   245%  $34,960  

Order Clerks

 910   102%  $34,210  

Receptionists & Information Clerks

5,790   81%  $30,410  

Information & Record Clerks, All Other

1,590   144%  $38,580  

Dispatchers, Except Police, Fire & Ambulance

1,720   123%  $43,390  

Executive Secretaries & Executive Administrative Assistants

5,930   159%  $54,570  

Secretaries & Administrative Assistants, Except Legal, Medical, & Executive

15,500   113%  $38,500  

Data Entry Keyers

1,890   168%  $31,700  

Insurance Claims & Policy Processing Clerks

1,740   97%  $37,900*  

Office Clerks, General

15,020   73%  $34,980  

Office & Administrative Support Workers, All Other

490   38%  $28,870  
Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2020.
*Data from JobsEQ Q3 2020.


jill_color_0730_webJILL MCCARTHY
Senior Vice President, Corporate Attraction | KCADC

m: 816.591.1834
E-mail  LinkedIn  Twitter


asia-campbell_color_web_squareASIA CAMPBELL
Manager, Business Development | KCADC

m: 816885.5172
E-mail  LinkedIn

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