KC Location Advantages

Real Estate Ready Market

Greater Kansas City offers a variety of buildings and sites that are excellent opportunities for the customer service industry. A selection of aggressively priced commercial office space options—including former plug-and-play contact center facilities—helps enable a timely facility acquisition and operational start-up.

Telecommunications Infrastructure

Realizing that advanced telecommunications capability is critical to a community's growth and development, the Kansas City area has historically pursued an aggressive deployment of leading edge telecommunications technology. Greater KC's overall telecommunications infrastructure is highly advanced, reliable, robust and redundant. Home to Sprint Corporation's headquarters, major AT&T regional facilities, Time Warner Cable, Verizon Wireless, Level 3 Communications, and Google Fiber operations, Greater KC enjoys one of the world's most advanced telecommunications networks. It is a focus point both for long-haul fiber and transcontinental fiber networks.

Customer Service Representative Training Programs

Some of the best educational and training programs designed for contact center development and sustainability in the U.S. are available in the Kansas City region. Contact center curriculum has been created, continually revised and implemented through meaningful partnerships with existing KC area contact center representatives and the local community colleges. The training programs offered in the KC region enjoy a national reputation for flexibility, relevance and results.

Peer Networking Group

An added bonus is the active organization, the Association of Customer Contact Professionals (ACCP). The ACCP is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Their membership consists of organizations of all sizes from a variety of industries—including manufacturing, healthcare, financial, outsource, legal, technology, staffing and more. The ACCP hosts meetings covering topics pertinent to enhancing the productivity of all call centers. Tours and other opportunities for enrichment are scheduled throughout the year. The members are candid and willing to network and share information—it is definitely a "help one, help all" atmosphere!